EXCHANGES & RETURNS

• 30-Day Return Window: You can return merchandise received in error, provided it's still in its original unopened packaging, within 30 days of receipt. However, we do not offer refunds for merchandise returned after this 30-day window.

• Quality Guarantee: We guarantee that all our garments are free from manufacturing flaws or defects prior to use.

• Defective Items: Due to government regulations, any Bonito shapewear garment that has been opened or worn for any period cannot be returned unless it's found to be defective. If you encounter any defects, please contact our customer care team by filling out our Return & Exchanges form on our website.

• Return Authorization (RA): Before returning any goods, you must obtain a Return Authorization (RA). To request one, please get in touch with our customer care team at returns@BonitoShapewear.com and have your order number ready.

• Shipping Costs: Please note that customers are responsible for the shipping costs associated with returning products to the Bonito Shapewear warehouse.

• Return Timeframe: Items must be returned within 10 working days from the date of RA issuance.

• Credit Issuance: For returns, we will issue credit based on the invoice amount for the merchandise value, minus any applicable shipping fees.

• Quality Inspections: Quality inspections will be performed within 10 business days of receiving the returned garment.
  

Bonito Shapewear will issue credit based on the invoice amount for the merchandise value, minus any applicable shipping fees. Quality inspections will be performed within 10 business days of receiving the returned garment. Credit will be issued 3-5 business days post acceptance by our quality inspection team.

• Please note that customers are responsible for the shipping costs associated with returning products to the Bonito Shapewear warehouse.

• Bonito Shapewear imposes a $10 restocking fee, provided the returned garment meets our inspection criteria.

• The original shipping and handling will not be refunded.
  

Exchanges:

Currently, we do not facilitate direct exchanges. If you intend to exchange an item, kindly adhere to our return policy as outlined. Following this, you can proceed to create a new order for the desired product.

Returns:

1. Review the Return Policy: Before proceeding, please review our return policy, as outlined, to ensure your garment qualifies for return.
2. Contact Customer Care: Initiate a return request by contacting our customer care team via email at returns@bonitoshapewear.com. They will assist you in obtaining a Return Authorization (RA) number.
3. Shipping Your Garment: Once you have received your RA number, please send the garment for processing to the following address:
   Bonito Shapewear, 8725 Placida Rd, C7-509, Placida, FL 33946

We recommend choosing a shipping method that provides tracking. Keep your tracking number until you receive confirmation that your return has been received by Bonito Shapewear.

4. Questions or Assistance: If you have any additional questions or require further assistance, please don't hesitate to contact our customer care team via email at returns@bonitoshapewear.com. We are here to help!