Bonito Shapewear International LLC Exchanges & Returns Policy
Effective July 1, 2024
Bonito Shapewear provides medical-grade intimate apparel. This means that there are specific conditions which MUST be met to consider returns or exchanges:
1. Quality Assurance: We guarantee our garments' quality. If there is any manufacturing flaw or defect, we are here to help.
2. Return Policy: Unopened items can be returned within 30 days from order shipment date.
3. International Orders: For international orders, a non-refundable shipping fee (based on international carrier rates) will be applied at checkout. Customers are responsible for all shipping, duties, and taxes. Return shipping charges are also the customer's responsibility. Please contact us at returns@bonitoshapewear.com for processing.
We are dedicated to ensuring you are comfortable with your purchase. If you have any questions, please reach out to us. Your satisfaction is our priority.
At Bonito Shapewear, we want you to be completely satisfied with your purchase. Our Exchanges & Return Policy is designed with your comfort in mind.
RETURNS
Before any returns or exchanges, we carefully inspect each garment to ensure it is in perfect condition (see following clarifications). If, for any reason, a garment does not meet our inspection criteria, we will reach out via email to explain why it did not pass. If you would like the garment returned to you, we can do so at your expense, and no refund or store credit will be issued.
Please note that returns or exchanges will not be possible for garments that have been soiled, altered, washed, worn, damaged, or carry odors, such as those from detergents, lotions, fragrances, sweat, smoke, or food. This also applies to garments indicating contact with irritants or allergens like pet hair or dander as these are medical-grade garments and must be hygienically free of any contaminants.
The Return process is Easy and Self-Service, provided your return adheres strictly with our Policy described above.
HOW TO RETURN
1. Review our Exchange & Return Policy to ensure your item(s) strictly adhere to our conditions for return.
2. Head to your ACCOUNT on our website to initiate a return.
3. Follow the prompts and select which garment you are returning and the reason.
4. If you consider your return strictly adheres to our Exchange & Return Policy , please utilize USPS Priority Mail using a flat rate envelope, which carries insurance for your protection, and ship your garment to the following address:
BONITO SHAPEWEAR INTERNATIONAL WAREHOUSE
Returns Department
8725 Placida Rd,
C7-509 Placida,
FL 33946 USA
We recommend keeping a copy of the return label and its tracking number until we confirm your return was received.
For any questions or assistance, please do not hesitate to contact us at 1-561-677-4733 or write to us at returns@bonitoshapewear.com
EXCHANGES
If you would like to exchange a garment, please follow our return policy as outlined above. Then, simply place a new order for the item you prefer. Your satisfaction is our priority, and we are here to assist you every step of the way.